Insurance Council of Australia
The Insurance Council of Australia (ICA) is the representative body for the Australian general insurance industry. It was established to provide a collective voice for its member companies, which represent the majority of private sector general insurers in Australia. The ICA advocates for key industry concerns and initiatives to government, regulators, and stakeholders. It aims to foster an efficient and competitive insurance industry, promoting high standards of service and conduct among its members. Through research, communication, and advocacy, the ICA is committed to influencing policy decisions that impact the insurance industry and to enhancing understanding of insurance within the wider community.
Applicable Source:
Applicable Region:
Australia
Applicable Tags:
Guideline, Informative
Library Documents
General Insurance Code of Practice (GICOP)
Source: Code of Practice (COP) - Insurance Council of Australia
Region: Australia
Status: Current
Description:
"The General Insurance Code of Practice was introduced in 1994 by the Insurance Council of Australia as a voluntary Code and it has been regularly reviewed and updated.
It sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers.
The Code is intended to be a positive influence across all aspects of the general insurance industry including product disclosure, claims handling and investigations, relationships with people who are experiencing vulnerability, and reporting obligations."
Expert Reports and Industry Best Practice Standard
Source: Industry Best Practice Standard - Insurance Council of Australia
Use of Expert Reports - Insurance Council of Australia
Region: Australia
Status: Current
Description:
"The Best Practice Standard on the use and commissioning of expert reports is split into three sections to address the key ‘pain points’ articulated to the Insurance Council and through the hearings of the Parliamentary Inquiry.
Pre-Report Commissioning
The Report Itself
Use of the Report
The best practice standard has been developed using feedback provided by consumer advocates and AFCA.
For the purposes of the Industry Best Practice Standard, an Expert Report is a report produced by an External Expert as defined in the General Insurance Code of Practice, as amended from time to time, and specifically excludes any reports produced for routine matters."