Australian Financial Complaints Authority (AFCA)
The Australian Financial Complaints Authority (AFCA) is an independent, non-profit organization that serves as the ombudsman for financial disputes in Australia.
Established in November 2018, it provides free, fair, and impartial dispute resolution services to consumers and small businesses who have complaints about financial products and services. The authority covers a wide range of financial matters, including banking, credit, insurance, investment, and financial advice, amalgamating the functions of the Financial Ombudsman Service, the Credit and Investments Ombudsman, and the Superannuation Complaints Tribunal.
Applicable Source:
Applicable Region:
Australia
Applicable Tags:
Guideline, Informative, Ombudsman
Library Documents
AFCA Rules and Guidelines
Source: https://www.afca.org.au/about-afca/rules-and-guidelines
Region: Australia
Status: Current
Description: "AFCA's Rules and Guidelines are published to provide complete transparency into how we operate."
The AFCA Approach to proximate cause of damage
Source: https://www.afca.org.au/
Region: Australia
Status: Current
Description: "The purpose of AFCA’s Approach documents is to explain the way we approach common issues and complaint types."